Contact information

Last updated: October 16, 2026

Need help with an order? Here is how to reach us.

Store Details

• Store name: Brooklyn Shaw
• Website: brooklynshaw.com
• Customer support email: info@brooklynshaw.com

Customer Service

If you have a question about your order, shipping, returns, sizing, payments or any other matter, please contact us at info@brooklynshaw.com.

To help us respond faster, please include:

1. Your full name
2. Your order number, if applicable
3. The email address used for your order
4. A clear description of your question or issue
5. Photos, if your message relates to a product issue

Response Times

We do our best to reply as quickly as possible. During busy periods, sale periods or public holidays, response times may be longer than usual.

Customer Support Approach

At Brooklyn Shaw, our goal is to be clear, fair and helpful. If there is an issue with your order, please contact us first so we can review the situation and work with you on a suitable solution.